Policies

1. Health and Safety is our top priority at Wiggle Wagon

Vaccinations: All pets are required to be up to date on rabies vaccinations(or have a vaccine waiver).

Medical/Behavioral Conditions: Owner's must disclose any medical or behavioral conditions to the groomer before services.

Flea infestations: Pets with active infestations will be immediately returned to owner to prevent contamination of the mobile unit.

Senior and special needs pets: The groomer will take extra precautions for senior or special needs pets, potentially modifying styles to minimize stress.

Safety: If the groomer at anytime feels that the dog or themselves is unsafe, they will immediately end the groom.

Sanitization: All grooming areas, tools, and equipment are disinfected after each appointment

2. Appointments

Appointment Times: All appointments have a one-hour arrival window. Traffic, weather and various issues could cause a delay, the client will be updated by the groomer if the arrival is expected to be outside of the one-hour window.

Cancellation Policy: Client’s must cancel appointments 24 hours before the appointment time. If the appointment is cancelled less than 24 hours before the scheduled appointment time, the client will be charged 50% of the services.

No-show Policy: If the groomer arrives at the appointment and nobody is there, the groomer will contact the client via phone call and text. The groomer will wait 15 minutes before leaving the appointment. Clients will be charged 75% of the service. If a client has 2 No-shows, services will no longer be provided by Wiggle Wagon. Don’t forget our Wiggle While you are Away Service!

Rescheduling Appointments: In rare instances, the groomer may have to reschedule the appointment. This may be due to weather or the groomer not feeling well/safe enough to groom. The appointment will be rescheduled ASAP, and there will be set aside days for these occasional rescheduling needs.

3. Payments and Card on File

Forms of Payment: We accept cash, check, credit/debit card, Venmo, and Zelle

Invoice Payment Option: If a customer chooses to pay through the invoice link, payment must be made by midnight on the day of service. If there is a card on file, Wiggle Wagon will charge the card at EOD with a 20% gratuity. If no card is on file and payment is not received in the same day, Wiggle Wagon will remind you of payment. If we are unable to obtain payment from you, all future appointments and services will be cancelled. You will also cause us to have to change this policy and require all customers to have a card on file, please don’t be that guy/girl!

Credit Card Processor: We utilize Square for all card transactions, and card data held on file. This is a secure payment processor and your data will be safely and privately stored.

4. Puppy Grooms

Our goal is to make your puppy as comfortable as possible and build their confidence and trust with the grooming process. We will slowly introduce them to the grooming process, and take the groom at their speed, as every puppy is different. To ensure your puppy acclimates comfortably to grooming, full haircuts may not be possible on their first appointments.

5. Pet Photos

When booking with Wiggle Wagon, you are giving consent for us to post your pet picture(s) to our Social Media, Website, and other marketing platforms.

All clients must sign New Client Agreement before first appointment